Product Warranty - Shipping - Returns
- Privacy - Legal Please read the following
e-commerce policies, terms and conditions. For any questions not answered below,
please contact us at help@aquatictreatment.com
PRODUCT WARRANTY: Aquatic
Treatment Systems, Inc. will repair or replace any defective components which
the manufacturer deems "defective" associated with returns of said
components. All
replaceable filters or filtration media are not warranted due to varying
applications and use conditions. Aquatic
Treatment Systems, Inc. cannot guarantee installation of any product.
The Company cannot be held responsible or liable for any injuries, direct
or indirect loss caused by the improper application, installation or use of any
product manufactured and/or marketed by Aquatic Treatment Systems, Inc. This
Product Warranty excludes all products or components that, in the opinion of
Aquatic Treatment Systems, Inc. have been subjected to negligent use, misuse,
alteration or damage, or that have been repaired without the authorization from
the Company. In
the event you believe that any product manufactured and/or marketed by Aquatic
Treatment Systems, Inc. is defective or damaged within the warranty period,
please contact us via email at orders@aquatictreatment.com. SHIPPING: United States Orders
Canadian Orders
International Orders
SHIPPING DAMAGES: When
you receive your Aquatic Treatment Systems Water Purification and Filtration System: Please open shipping boxes immediately and check contents. We must be
notified of any damage or other problems with your order within five (5) business days of your receipt of the products ordered. All products are packaged
appropriately and inspected at our manufacturing facility before shipment.
Aquatic Treatment Systems, Inc. assumes no responsibility or liability for
damage caused to any product during shipment. The Buyer should inspect the
shipment for damage before signing a delivery release. If the product appears to
be damaged, refuse the delivery and make sure the driver notes that the
refusal is due to shipping damage. Do not sign or accept the
delivery. By signing the release, you are accepting the goods in their current
condition from the carrier, and Aquatic Treatment Systems, Inc. is not
responsible to issue a refund or replacement.
If you are not sure whether the shipment is damaged and you decide to
accept the shipment anyway, then make sure you include a note when you sign the
shippers proof-of-delivery slip indicating potential damage. If you accept the delivery or if your order was simply dropped off and you did not sign a delivery release and later realize that your order was damaged during shipment, please keep the original shipping cartons and packaging materials and contact the carrier, requesting the pick-up and return to Aquatic Treatment Systems, Inc. for replacement. If the shipment arrives damaged,
the Buyer is responsible to file a claim with the carrier. It is important
that you inspect your order upon arrival and report the damage to the carrier
immediately to avoid a denial or delay of claim. All claims for shipping
damages must be made within five (5) business days from delivery. If the shipment was dropped off
at your location and you did not sign a delivery release, Aquatic Treatment
Systems, Inc. cannot be held liable or responsible for lost, stolen, or damaged
goods. In addition, Aquatic Treatment Systems, Inc. cannot be responsible
or liable for damage to your property that may have occurred during delivery by
shipping company. WRONG OR INCOMPLETE ORDER: If
we made an error in shipping, please notify Aquatic Treatment Systems, Inc. within 5 days of receiving your order. We will issue a Return Merchandise Authorization Number with return instructions on how and where to return the product. We will ship you the correct product (along with our sincere apology for any
inconvenience that our error may have caused you) and Aquatic Treatment Systems, Inc. will pay the shipping costs both ways.
CANCEL AN ORDER: Any order may be cancelled or modified at any point prior to it being processed for shipment. Once an order has been processed for shipment it cannot be cancelled or modified until you receive the product. Please see return policy below.
RETURN POLICY: Any non-defective, un-opened product may be returned for a 100% refund of the product price if it has been issued a return merchandise authorization number (RMA#) and returned within fifteen (15)
days of the ship date. Contact orders@aquatictreatment.com
for assistance. Shipping and handling fees will not be refunded. Any product returned without an RMA number will not be refunded. Refunds will be credited via the same method as the product was purchased. Product refunds will be issued within 20 days of receipt of product if it is received in a "like new" and resellable condition. If not, a partial refund will be issued based on the product's condition. Returned products found to be opened, used, damaged or without an RMA number will not be refunded the purchase price. LEGAL: The Buyer warrants that he/she is 18 years or older and legally able to purchase product from Aquatic Treatment Systems, Inc. Aquatic
Treatment Systems, Inc. shall not be held responsible for any Buyer non-compliance with any applicable laws. By purchasing any item from Aquatic Treatment Systems, Inc.; whether by mail,
telephone or Internet, the Buyer warrants that he/she will comply with his/her State and/or Local regulations and plumbing codes.
The Buyer is responsible for following any state and/or local regulations and plumbing codes pertinent to the purchase, installation and operation of our products. Conditions of Aquatic Treatment Systems, Inc. is located in the State of info@aquatictreatment.com |
